Program Director November 8, 2023 – Present
Heart To Heart Health Care Services LLC
East Orange, NJ 07018
- Manages all Group Homes functions and Group Home Managers for the assigned homes/programs
- Responsible for management, compliance and implementation of relevant processes, policies and procedures
- Lead, manage, supervise and train direct support, and other junior employees
- Develops and maintains an interactive relationship individual that reflects the values and principles held by Heart To Heart Home Care
- Implements the person-centered plan by identifying and providing support services to each individual living in the group home
- Responsible for managing staffing needs to effectively reduce consistent overtime
- Submit weekly schedule to supervisor
- Participate in all management team meetings and required in-service training sessions
- Provides Planning and input to the budget development process and monitors expenditures to operate within approved budget
- Provide direct care to individuals as needed, including the provision of emergency coverage to the Group home.
- Medications are usually administered by Community Support Staff. In their absence, when necessary, the Program director may administer medications and records in compliance with Heart To Heart Home care policies and procedures which conform to DDD guidelines.
- Conducts audits weekly and monthly Smart sheets.
- Complete Therap audits daily to ensure all documentation is present and in accordance with Licensing and DDD standards.
- Completes all DDD required training and continues to improve skills through training required by Heart To Heart Home Care.
- Attend all IDT and ISP Meetings for consumers in their homes in collaboration with assigned DDD Support Coordinators and Guardians of consumers supported
- Provide QA with weekly and monthly documentation as requested
- Responsible for the preparation of timely UIR information for subsequent submission to DDD
- Ensure all staff remain in full compliance with DDD and H2H Policies
- Serves as the Service Plan coordinator for each individual – overseeing the service plan
- Supervise Group home staff in accordance with agency policies and procedures. Provides on the job and in-service training as needed
Residential Services Director July 5, 2022 – May 12, 2023
Community Access Unlimited (CAU)
Elizabeth, NJ 07202
- Handled the administrative oversight of assigned residential programs, including staff supervision and development, quality assurance functions, and program administration.
- Oversaw Human Resources practices within the programs, including recruitment, orientation, training, and staff retention.
- Oversaw the annual Individual Habilitation Plans for programs membership.
- Ensured residential programs’ compliance with all licensing standards to include development of licensing inspections and protocols.
- Addressed staff performance issues via progressive discipline as outlined by HR policies.
Residential Services Director March 1, 2021 – July 1, 2022
Keystone Human Services- Partnerships for People. Inc
Florham Park, NJ 07932
- Supervised Site Managers and handled the oversight of Residential Support Programs in collaboration with the Site Managers
- Ensured the consistent and quality delivery of person-centered services for clients.
- Handled participants/individuals’ intake and discharges from the programs and conducted needs assessments, planning, directing, monitoring, and evaluating services.
- Handled staff development (training) to ensure proper program implementation and documentation.
- Handled all individuals’ safety protocols, meal and diet procedures, health, and housing compliance monthly, including State Regulations.
- Managed recruitment, hiring, retention and performance reviews for the residential service team.
- Ensure appropriate and consistent training of staff for proper service delivery and continued capacity building.
Program Coordinator March 15, 2016 – February 26, 2021
RCM of Washington, Inc.
Washington, DC 20002
- Provided support, supervision, and direction to program staff employees including orientation, Capacity building (training), performance evaluation, and ensured the completion of job responsibilities.
- Coordinated and monitored all aspects of service delivery including assessment, evaluation, case conferences, family meetings, group work, individual counseling, case management, and discharges.
- Ensured staff adherence to Agency regulatory and Quality Assurance standards intended for the well-being and safety of all persons supported.
- Provided clinical support and on-call coverage to staff for crisis intervention and emergency services.
- Developed staff schedules to ensure efficient shifts coverage, medical appointments, outing activities, medication management and functions as a team member by covering shifts and communicating relevant information to co-workers.
Residential Manager/Assistant Program Coordinator – February 13, 2015 – March., 2016
Frontline Community Services, LLC
Takoma Park, MD, 20912
- Handled daily supervision and coordination of staff, and monitoring of program activities for efficient service delivery to people (individuals) supported.
- Ensured that staff completed daily shift documentations.
- Handled monthly financial records reconciliation for individuals supported.
- Developed programs (scheduled activities) with a strong focus on daily community integration for individuals supported participation.
- Handled all monthly fire and natural disaster (emergency) drills.
- Handled other duties as assigned by the Program Manager.
Associate Director for Administration & HR Management March 2010 – Dec. 2014
Ministry of Public Works – (Infrastructure Development Agency)
Monrovia, Liberia, W. Africa
- As Principal Assistant to the Director for Administration and HR Management, handled the general day-to-day administrative services for the creation of a positive attitude and harmony in the workplace and productivity enhancement.
- Assisted the Director for Administration in the design and implementation of annual budgets and general administration in line with annual work plans.
- Handled the development and review of procurement and supply policies, procedures, and processes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised monthly physical inventories and end-of-year audits.
Tasked with setting administrative standards and human resource policies and procedures in line with the Liberian National Civil Service Agency Standards
Director of Administration & General Services April 2004 – Dec. 2009
Belgian Liberian Agricultural Company (B-LAC)
Grand Bassa County, Liberia, West Africa
- Served as the Principal Assistant to the Administration & General Services Manager
- Handled HR services of the company, including recruitment, selection, and placement.
- Handled employees’ compensation and benefits.
- Ensured periodic staff development and career support through needs assessment programs for internal alignment and organizational growth.
- Tasked with staff evaluation based on performance standards in a timely fashion.
- Served as general liaison officer between Management and Workers’ Union to resolve any employee grievances and ensure cordial management-employee relations.
- Handled governmental and community relations programs of the Company.
Labor / Industrial Relations Supervisor Feb. 2000 – March 2004
Firestone – Liberia Plantation – (a USA- based Company)
Harbel, Margibi, Liberia, West Africa
- Managed labor and employees’ relations of the company
- Served as liaison between Management and the Workers’ Union, handling employees’ grievances and other related matters to ensure cordial employer-employee relations.
- Represented Management in Collective Bargaining Agreement (CBA) negotiations.
- Handled labor related cases at court in collaboration with Company’s Retained Lawyer
- Handled Governmental and Community Relations
- Carried out other related functions as deemed necessary by the Industrial Relations Manager
